Privacy Policy
Privacy Policy
Last updated: [9.18.25]
This Privacy Policy explains how TrueConvert, a service operated by TrueConvert, Inc. (“we,” “us,” or “our”), collects, uses, shares, and protects your personal information when you visit our website at https://truconvert.dev or use our AI-powered virtual receptionist, lead qualification, and automated appointment scheduling services (the “Services”).
By using our Services, you agree to the data practices described in this policy. If you do not agree, please do not access our website or use our Services.
1. Information We Collect
We collect the following types of personal information:
Contact Information: Your name, email address, and phone number when you sign up, contact us, or request a demo.
Payment Information: If you subscribe to our paid Services, we collect billing details (e.g., credit card information) through our secure payment processor.
AI Input Data: Text, prompts, or other content you submit to our AI tools to generate marketing copy, emails, or other materials.
Technical Data: IP address, browser type, device information, and usage data collected via cookies and similar technologies (primarily through GoHighLevel for analytics and site functionality).
2. How We Use Your Information
We use your personal information only for legitimate business purposes, including:
Delivering AI Services: To process your prompts and generate AI-powered content tailored to your needs.
Account Management: To create and manage your account, process payments, and provide customer support.
Marketing Communications: With your consent, we may send promotional emails or newsletters about our Services. You can unsubscribe at any time.
Service Improvement: To analyze usage patterns and enhance the performance and accuracy of our AI models.
→ Important: User-submitted prompts and content are not used to train third-party AI models (e.g., OpenAI’s public models). Any internal model improvement is based only on anonymized, aggregated data, and never includes personally identifiable information.
3. Third-Party Service Providers
We rely on trusted third parties to help deliver our Services. These include:
OpenAI: We use OpenAI’s API to power our AI content generation. Your prompts are transmitted securely to OpenAI but are not stored by us after processing, unless required for service delivery.
Stripe: Processes payments securely. Stripe’s privacy practices are governed by stripe.com/privacy .
GoHighLevel: Manages contact data, email communications, and website analytics. GoHighLevel may use cookies to track site interactions.
These providers act as data processors on our behalf and are contractually obligated to protect your data in accordance with applicable privacy laws.
4. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy:
Active Accounts: Data is retained while your account is active.
After Cancellation: Upon request or account cancellation, all personal data—including AI input prompts and contact details—is permanently deleted from our systems and those of our subprocessors (to the extent within our control), typically within 30 days.
Legal Compliance: We may retain limited data if required by law (e.g., tax or fraud prevention obligations).
5. Your Privacy Rights
Depending on your location (e.g., California, European Union), you may have the right to:
Access the personal data we hold about you.
Correct inaccurate or incomplete information.
Delete your personal data (“right to be forgotten”).
Opt out of marketing communications (use the “unsubscribe” link in any email).
Restrict or object to certain processing activities.
Data Portability: Receive a copy of your data in a structured, machine-readable format.
To exercise any of these rights, contact us at [email protected] . We will respond within 30 days.
California Residents: Under the CCPA, you also have the right to know what personal information we collect and whether it is “sold” or “shared.” We do not sell or share your personal information with third parties for monetary or other valuable consideration.
6. Data Security
We implement reasonable technical and organizational measures to protect your data, including:
Encryption of data in transit (via HTTPS) and at rest.
Role-based access controls limiting internal data access to authorized personnel only.
Secure API integrations with third-party providers.
Regular review of our security practices.
While no system is 100% secure, we continuously monitor and update our safeguards to mitigate risks.
7. International Data Transfers
All data is processed and stored within the United States. We do not transfer personal data to countries outside the U.S.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.
9. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
TruConvert
1233 S Gilbert Rd
Gilbert, AZ 85296
Email: [email protected]
For EU/UK users: TruConvert acts as the data controller for all processing activities described herein.
